Marketing Automation FAQs
What is marketing automation?
Market automation is the process of using technology or software to automate repetitive marketing tasks across multiple channels. Rather than manually controlling campaigns, brands can use automation services to successfully plan, manage, and measure efforts on social media, email, text, and website.
What are the benefits of marketing automation?
Marketing automation is beneficial because it helps companies streamline their marketing efforts and nurture leads more effectively. Brands can set up automated messages to users based on predetermined behavior triggers. For example, if a consumer adds a product to their online shopping cart but exits the website before checking out, the marketing automation software will send an automated message to the user to remind them of their abandoned shopping cart.
How do I know if marketing automation is successful?
In order to determine whether or not marketing automation is being used correctly and effectively, brands need to track a variety of metrics. Activity metrics, such as number of emails sent and quality behavioral triggers, allows brands to understand if they are using the automation software to its full potential. Response metrics, such as open rate, click-through rate, site traffic, and unsubscribe rate, gives brands an indication of how well the automation is resonating with the audience. Efficiency and Value metrics both serve to show brands if the automation is worth the time and cost – these metrics include cost per customer, revenue generated, cost of investment, and close rate on leads.
What marketing tasks should not be automated?
Marketing automation can save an abundant amount of time, but there are several tasks that should not be automated. All content for website, blog, and social media should be original and authentic to your brand. Content can be scheduled ahead of time, but should not be crafted by a software program. This will prevent your brand from becoming inauthentic and robotic.
How to get started with marketing automation?
When first getting started with marketing automation, determine the routine marketing activities your company participates in on a daily basis. This includes posting on social media, social media engagement, research, emails, track analytics, and project management. All of these tasks can be pre-scheduled and automated to save time and maximize efficiency.
Should I utilize marketing automation?
The simple answer: yes. The more complicated answer: yes and no.
Marketing automation offers a platform to plan, analyze, schedule, and post content on social media. The process allows marketers to automate their repetitive and tedious marketing efforts well in advance. But besides the initial posting, all secondary content should be posted in real-time, such as comments or replies.